Important Information
Policies
To help make your stay at Pearl City Hotel in Colombo as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies at Pearl City Hotel are designed to keep stays simple and stress-free, with clear guidelines on check-in, check-out, and house rules.
Check-In and Check-Out
- Check-in: From 2:00 PM
- Check-out: Until 12:00 PM
- Early check-in or late check-out may be arranged, subject to availability.
Identification & Age Requirement
- A valid photo ID is required at check-in.
- Minimum check-in age: 18 years.
Payments & Deposits
- Most major credit cards are accepted.
- A refundable deposit may be required for incidentals.
Smoking Policy
- Smoking is not permitted in rooms.
- Designated smoking areas are available within the property.
Pets
- Pets are not allowed at Pearl City Hotel Colombo.
Cancellation Policy
- Free cancellation is generally available up to 24–48 hours before arrival.
- Later cancellations or no-shows may incur charges equal to the first night’s stay. (Policies may vary by room type and booking channel.)
Accessibility
- Elevators are available for upper floors.
- Basic accessibility features are provided, though facilities for guests with limited mobility may be limited.